Support tickets with the picture attached, straight from a Form in the Odoo portal
Submitting a support call used to mean describing what's on the screen and hoping the support team understood. BDM Healtware's customers needed to show the problem, not just explain it.
Now customers paste or drop images right inside the Problem Description of a Form on the Odoo Portal. By the time the ticket is submitted, the full picture is already attached.
THE CLIENT
BDM Healthware Inc.
BDM Healthware Inc. has been successfully providing healthware applications for more than five decades, becoming known as the leader in medication management and pharmacy solutions.
Their systems have been used in facilities across North America including general care and teaching hospitals, leading acute-care, oncology, pediatric and long-term care facilities, clinics, ambulatory/outpatient dispensing sites, correctional institutions as well as mental health and rehabilitation centers.
About the company: https://bdmhealthware.com/company/about/
CLIENT
BDM Healthware Inc.
Saskatoon, Canada
SECTOR
Healthcare
FORMS & FLOWS LIVE
Support Portal
DELIVERED
2026
WHERE NOVA FORMS SIT
What They Needed & Why They Chose Nova Forms
BDM Healthware was looking for a way that their customers could provide images inline with their Problem Description when submitting Support Tickets via the Odoo Portal.
We showed them a demo of the functionality in Nova Forms, along with a clear breakdown of which Nova Forms modules BDM Healthware needs to accomplish their goals.
Record Mappings link form fields to ticket fields. When the form is submitted, the ticket is created with the full Problem Description, images inline.
THE EXPERIENCE
How It's Working
" When we started to build with Nova Forms it was easy to accomplish what we needed following the instructions that had been customized to our specifications.
The Form Builder is intuitive and powerful, and we found that we were able to customize the form with dynamic options to create an intake form that is miles ahead of what we could have done without this module.
In fact, we will be using this module to create more forms to streamline our internal ticket creation as well ! "
BUILD SHEET
What it runs on
Odoo
Helpdesk: tickets
Portal: customer access
Nova Forms (app, modules)
formio: form builder & forms app (with backend and portal integration)
formio_helpdesk: helpdesk integration
formio_components_api: fields pre-fill, domain and change APIs (included in formio from Odoo >= 20)